Booking rules, payment terms, cancellation policy, and general conditions for using goldentourseg.com.
Privacy Policy, Terms & Conditions, and Legal Notice for goldentourseg.com. Scroll through each section below or use the menu on desktop to jump to a document.
These Terms & Conditions govern bookings and use of services on goldentourseg.com. Please read them together with our Privacy Policy.
These Terms & Conditions (“Terms”) govern your access to goldentourseg.com and related services operated under the Golden Tours brand. By using our website, creating an account, or placing a booking, you agree to these Terms and to our Privacy Policy.
You must be legally able to enter a binding contract in your jurisdiction. If you book on behalf of others, you confirm you have authority to bind them and will share these Terms where relevant.
We may update these Terms from time to time. Material changes will be indicated by updating the “Last updated” date on our policies page. Continued use after changes constitutes acceptance unless applicable consumer law requires otherwise.
Trip-specific conditions (including bespoke itineraries, deposits, or cancellation windows) presented at checkout form part of your contract and prevail over these general Terms only where they expressly differ.
Quotes and itineraries are invitations to treat unless expressly stated otherwise. A booking is confirmed only after we communicate written confirmation and any required deposit or payment has been successfully authorised according to the schedule communicated for your trip.
Unless different payment terms are shown for your booking, our standard payment expectations are:
Payments by card are processed securely through our certified payment service provider. You authorise us and our provider to charge the amounts agreed for your booking. Prices are quoted in the currency stated at checkout; foreign-exchange differences imposed by your bank are outside our control.
You are responsible for ensuring billing details are accurate and that payment deadlines are met. Late payment may result in cancellation of reservations subject to the cancellation rules applicable to your booking.
Cancellation and refund rules depend on the fare type, supplier contracts, and lead time for your specific itinerary. Unless customised terms are supplied at booking, our default cancellation framework is:
Some promotional fares or contracted supplier inventory may be fully non-refundable or subject to additional fees; those restrictions will be disclosed before you commit.
If you need to change dates or traveller names, contact us as early as possible; changes are subject to availability and any fare differences or supplier penalties.
Travel involves inherent risks. Carriers, hotels, guides, and activity operators are independent suppliers; their terms and safety practices apply during their services. To the fullest extent permitted by law, Golden Tours is not liable for acts, omissions, delays, loss, injury, or damage caused by third-party suppliers, other travellers, force majeure events, or circumstances outside our reasonable control.
Nothing in these Terms excludes liability that cannot legally be excluded (such as death or personal injury caused by negligence where applicable law prohibits exclusion).
We strongly recommend comprehensive travel insurance covering cancellation, medical emergencies, evacuation, baggage, and adventure activities appropriate to your itinerary. You are responsible for assessing whether a trip suits your health and fitness and for obtaining necessary vaccinations or documentation.
Unless expressly included in writing, insurance premiums are not part of our package price.
You are solely responsible for passports, visas, permits, health certificates, parental consent forms, and any documents required by governments or operators. Requirements change frequently; verify them with embassies and official sources.
We provide itinerary information for convenience but cannot guarantee entry to any country. Denied boarding or entry due to inadequate documents does not automatically entitle you to refunds beyond what suppliers recover.
Neither party is liable for delay or failure to perform caused by events beyond reasonable control, including natural disasters, epidemics or public-health measures declared by authorities, war, terrorism, civil unrest, strikes, industrial disputes, utility failures, cyber incidents affecting critical infrastructure, or binding governmental orders.
If performance becomes impracticable for an extended period, we will work with you and suppliers to reschedule or credit amounts actually recovered from third parties, subject to supplier policies and applicable law.